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Dubaitech engineers reviewing managed IT operations in Dubai

Annual managed IT support packages

IT AMC Packages for Dubai Businesses

Compare Essential, Business and Priority annual support packages built around corrective call-outs, preventive maintenance visits and remote-support allowances.

The AED 9,960 Business package uses the supplied base scope. Essential is one-half of that allowance and Priority is double it. Prices exclude VAT and become binding only in a signed quotation and service agreement.

Compare AMC PackagesBuild an AMC Inventory
Annual pricing
Defined support allowances
Contract-defined service terms

Choose by expected support demand

Start with an allowance, then validate the environment

The published packages allocate hours across onsite corrective work, preventive visits and remote support. They do not automatically cover every user, device, application or location.

Use the comparison below to choose a likely allowance. The calculator can capture inventory detail, and a technical review confirms inclusions, exclusions, scheduling and contractual service levels.

Information to confirm

  • Users and supported devices

  • Servers, storage and cloud services

  • Networks, firewalls, WiFi and sites

  • Backup and endpoint-security responsibilities

  • Support hours and escalation needs

  • Preventive visits, reporting and documentation

Published configurations

Compare IT AMC Packages

Review the base scope and published add-ons, then request validation against your environment.

Essential AMC

38 included support hours annually. 6 corrective call-outs and 2 preventive visits per year.

Service windows and response targets are confirmed in the signed SLA.

AED 4,980

per year, excluding VAT

Included base scope

  • 6 corrective onsite call-outs, up to 2 hours each (12 hours)

  • 2 preventive maintenance visits, up to 1 hour each (2 hours)

  • 24 remote-support sessions, up to 1 hour each (24 hours)

  • Scheduling, supported assets and service boundaries confirmed before contract

Published add-ons

  • Within business hours: AED 190/hour
  • Outside business hours: AED 240/hour
  • Weekend or public holiday: AED 285/hour
Assess Essential AMC
Featured configuration

Business AMC

76 included support hours annually. 12 corrective call-outs and 4 preventive visits per year.

Service windows and response targets are confirmed in the signed SLA.

AED 9,960

per year, excluding VAT

Included base scope

  • 12 corrective onsite call-outs, up to 2 hours each (24 hours)

  • 4 preventive maintenance visits, up to 1 hour each (4 hours)

  • 48 remote-support sessions, up to 1 hour each (48 hours)

  • Scheduling, supported assets and service boundaries confirmed before contract

Published add-ons

  • Within business hours: AED 190/hour
  • Outside business hours: AED 240/hour
  • Weekend or public holiday: AED 285/hour
Assess Business AMC

Priority AMC

152 included support hours annually. 24 corrective call-outs and 8 preventive visits per year.

Service windows and response targets are confirmed in the signed SLA.

AED 19,920

per year, excluding VAT

Included base scope

  • 24 corrective onsite call-outs, up to 2 hours each (48 hours)

  • 8 preventive maintenance visits, up to 1 hour each (8 hours)

  • 96 remote-support sessions, up to 1 hour each (96 hours)

  • Scheduling, supported assets and service boundaries confirmed before contract

Published add-ons

  • Within business hours: AED 190/hour
  • Outside business hours: AED 240/hour
  • Weekend or public holiday: AED 285/hour
Assess Priority AMC

The Business package reproduces the supplied AED 9,960 annual base calculation: AED 3,600 corrective onsite call-outs, AED 600 preventive maintenance and AED 5,760 remote support. Essential scales each allowance to 50%; Priority scales each to 200%. Prices exclude VAT. Supported assets, locations, scheduling, exclusions and service targets are confirmed in the signed quotation and SLA.

Package selection

Translate the package into an enforceable support scope

The assessment identifies assets and service conditions that sit outside the base user allowance.

Asset inventory

Count supported endpoints, servers, storage, network, voice and optional systems by site.

Support boundary

Define included applications, vendors, administration tasks, project work and exclusions.

SLA definitions

Confirm priority levels, business hours, response targets, escalation and onsite conditions.

Security and access

Agree remote access, privileged changes, monitoring, data handling and customer approvals.

From comparison to contract

How package selection works

  1. Inventory

    Record users, assets, sites, applications and current support gaps.

  2. Compare

    Select the closest base package and identify add-ons or exclusions.

  3. Assess

    Validate condition, access, tooling, support hours and service dependencies.

  4. Contract

    Confirm price, scope, responsibilities, SLA definitions and onboarding plan.

Important boundaries

Service-level and monitoring boundaries

Published hours are allowances, not a promise that every request, system or location is covered. Scheduling, service windows, task eligibility and response targets must be confirmed in the signed SLA.

Hardware, software licenses, projects, consumables, unsupported systems and work outside the agreed geography or hours may require separate quotation unless expressly included.

Buyer questions

IT AMC Packages FAQs

They are annual reference prices excluding VAT. The final quotation confirms assets, users, sites, taxes, exclusions, scheduling, additional work and contract conditions.

No. They apply only when the relevant package and definitions are included in the signed SLA, subject to ticket priority, access and customer responsibilities.

Not unless the quotation says so. Repairs, replacements, consumables, licenses and project work are normally treated separately from the base support service.

Yes. User caps, assets, visits, cloud administration, monitoring, locations and support hours can be assessed for a tailored quotation.

Essential uses one-half of the supplied Business package quantities and annual hours. Priority doubles them. The same supplied component rates are used, so the annual reference prices are AED 4,980, AED 9,960 and AED 19,920 excluding VAT.

Validate package fit

Request an IT AMC Package Assessment

Share your users, assets, sites and preferred support hours. We will identify the closest base package and the items that need a tailored scope.

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