Dubaitech
Dubaitech engineers reviewing managed IT operations in Dubai

Published managed IT support plans

IT AMC Packages for Dubai Businesses

Compare the current Essential, Business and Enterprise AMC configurations, then validate users, assets, sites and service levels before contract.

The published prices and response targets below come from the shared package data. They apply only to the listed base scope and become binding only when confirmed in a signed quotation and service agreement.

Compare AMC PackagesBuild an AMC Inventory
Shared package data
Scope-based pricing
Contract-defined SLAs

Choose by environment, not only user count

Package fit depends on assets, sites and support expectations

User caps provide a starting point, but servers, networks, cloud administration, backup, security tooling, business hours and site coverage can materially change the support workload.

Use the comparison below to identify a likely base plan. The calculator can capture inventory detail, and a technical review confirms inclusions, exclusions and contractual service levels.

Information to confirm

  • Users and supported devices

  • Servers, storage and cloud services

  • Networks, firewalls, WiFi and sites

  • Backup and endpoint-security responsibilities

  • Support hours and escalation needs

  • Preventive visits, reporting and documentation

Published configurations

Compare IT AMC Packages

Review the base scope and published add-ons, then request validation against your environment.

Essential AMC

Up to 10 users. Onsite: 1 visit/mo (scheduled)

Remote <= 4h | Onsite next business day

AED 1,299

per month

Included base scope

  • Monthly preventive maintenance visit

  • Basic endpoint support (Windows/macOS)

  • Printer & peripheral support

  • Network health checks (AP/Switch)

  • AV & OS update verification

  • Microsoft 365 user admin

  • Remote troubleshooting (Fair-use)

  • Ticketing & monthly incident summary

Published add-ons

  • +AED 150/user/mo beyond 10
  • Servers: +AED 250/server/mo
  • Network devices: +AED 50/device/mo
  • CCTV/NVR: +AED 60/channel/mo
Assess Essential AMC
Featured configuration

Business AMC

Up to 25 users. Onsite: 2 visits/mo included

Remote <= 2h | Onsite <= 8h

AED 3,499

per month

Included base scope

  • Everything in Essential AMC

  • Enhanced endpoint security (EDR/AV)

  • Server monitoring (Windows/Linux)

  • Backup monitoring (endpoints + NAS)

  • Network performance monitoring

  • Change management & documentation

  • Monthly IT health & KPI report

  • Priority ticket routing

Published add-ons

  • +AED 150/user/mo beyond 25
  • Servers: +AED 300/server/mo
  • Network devices: +AED 60/device/mo
  • WiFi controller management: +AED 200/mo
Assess Business AMC

Enterprise AMC 24/7

Up to 50 users. Onsite: 4 visits/mo included

24/7 NOC | Remote <= 1h | Onsite <= 4h

AED 7,999

per month

Included base scope

  • Everything in Business AMC

  • 24/7 monitoring (NOC)

  • Server management (up to 3 servers)

  • Firewall policies, VPN users, VLANs

  • Quarterly vCIO / strategy meeting

  • Threat detection & hardening baseline

  • DR & failover runbook validation

  • Monthly executive summary pack

Published add-ons

  • +AED 175/user/mo beyond 50
  • Extra servers: +AED 400/server/mo
  • SOC/SIEM add-on: from AED 3,000/mo
  • Optional 24/7 onsite standby
Assess Enterprise AMC 24/7

Published monthly base prices and targets are drawn from Dubaitech's current shared AMC package data. Final taxes, supported assets, locations, exclusions, fair-use rules, response definitions and contract term are confirmed in the signed quotation and SLA.

Package selection

Translate the package into an enforceable support scope

The assessment identifies assets and service conditions that sit outside the base user allowance.

Asset inventory

Count supported endpoints, servers, storage, network, voice and optional systems by site.

Support boundary

Define included applications, vendors, administration tasks, project work and exclusions.

SLA definitions

Confirm priority levels, business hours, response targets, escalation and onsite conditions.

Security and access

Agree remote access, privileged changes, monitoring, data handling and customer approvals.

From comparison to contract

How package selection works

  1. Inventory

    Record users, assets, sites, applications and current support gaps.

  2. Compare

    Select the closest base package and identify add-ons or exclusions.

  3. Assess

    Validate condition, access, tooling, support hours and service dependencies.

  4. Contract

    Confirm price, scope, responsibilities, SLA definitions and onboarding plan.

Important boundaries

Service-level and monitoring boundaries

Published response targets and 24/7 items belong only to the applicable package and must be confirmed in the signed SLA. They do not imply automatic containment, unlimited onsite work or support for every device and application.

Hardware, software licenses, projects, consumables, unsupported systems and work outside the agreed geography or hours may require separate quotation unless expressly included.

Buyer questions

IT AMC Packages FAQs

They are published base prices from the shared package data. The final quotation confirms assets, users, sites, taxes, exclusions, add-ons and contract conditions.

No. They apply only when the relevant package and definitions are included in the signed SLA, subject to ticket priority, access and customer responsibilities.

Not unless the quotation says so. Repairs, replacements, consumables, licenses and project work are normally treated separately from the base support service.

Yes. User caps, assets, visits, cloud administration, monitoring, locations and support hours can be assessed for a tailored quotation.

It refers only to the monitoring and support coverage expressly defined in that package's signed agreement. It does not automatically include round-the-clock onsite presence or unrestricted response actions.

Validate package fit

Request an IT AMC Package Assessment

Share your users, assets, sites and preferred support hours. We will identify the closest base package and the items that need a tailored scope.

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