IT AMC Packages& On-Demand Support
Choose from Essential, Business, or Enterprise AMC plans with SLA-backed support, preventive maintenance, and 24/7 monitoring — tailored for UAE businesses.
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AMC Service Packages
All packages include a 12-month contract with guaranteed SLA and dedicated account management.
Up to 10 users
Remote ≤ 4h • Onsite NBD
AED 1,299/mo
Onsite: 1 visit/mo (scheduled)
Scope:
Monthly preventive maintenance visit
Basic endpoint support (Windows/macOS)
Printer & peripheral support
Network health checks (AP/Switch)
AV & OS update verification
Microsoft 365 user admin
Remote troubleshooting (Fair-use)
Ticketing & monthly incident summary
Add-ons:
- +AED 150/user/mo beyond 10
- Servers: +AED 250/server/mo
- Network devices: +AED 50/device/mo
- CCTV/NVR: +AED 60/channel/mo
Up to 25 users
Remote ≤ 2h • Onsite ≤ 8h
AED 3,499/mo
Onsite: 2 visits/mo included
Scope:
Everything in Essential AMC
Enhanced endpoint security (EDR/AV)
Server monitoring (Windows/Linux)
Backup monitoring (endpoints + NAS)
Network performance monitoring
Change management & documentation
Monthly IT health & KPI report
Priority ticket routing
Add-ons:
- +AED 150/user/mo beyond 25
- Servers: +AED 300/server/mo
- Network devices: +AED 60/device/mo
- WiFi controller management: +AED 200/mo
Up to 50 users
24/7 NOC • Remote ≤ 1h • Onsite ≤ 4h
AED 7,999/mo
Onsite: 4 visits/mo included
Scope:
Everything in Business AMC
24/7 monitoring (NOC)
Server management (up to 3 servers)
Firewall policies, VPN users, VLANs
Quarterly vCIO / strategy meeting
Threat detection & hardening baseline
DR & failover runbook validation
Monthly executive summary pack
Add-ons:
- +AED 175/user/mo beyond 50
- Extra servers: +AED 400/server/mo
- SOC/SIEM add-on: from AED 3,000/mo
- Optional 24/7 onsite standby
On-Demand IT Support
Pay-as-you-go AMC services — no monthly commitment
SLA: Remote best-effort (≤ 8h) • Onsite scheduled • Onsite: Onsite billed hourly (2h minimum)
What's Included
Break-fix troubleshooting
User & device support
Printer & network issues
Emergency call-outs
Basic moves/adds/changes
Rates
| Remote support | AED 300 (first 2h), then AED 100/h |
| Onsite (business hours) | AED 450 (first 2h), then AED 150/h |
| After-hours / weekend | +50% surcharge |
| Travel outside Dubai/Sharjah | As per actuals |
After-hours & weekend calls carry +50% surcharge. Travel outside Dubai/Sharjah billed per actuals.
Why Businesses Choose Our AMC
More than just support — we become your extended IT team.
Dubai-Based Support Team
Local engineers who understand UAE business requirements and can be onsite within hours.
Proactive Security
EDR/AV management, patch updates, and threat monitoring included in all packages.
Guaranteed SLA
Contractual response times with escalation paths and penalty clauses for peace of mind.
Cloud Management
Microsoft 365, Azure, and AWS administration included. License optimization and cost control.
Monthly Reporting
KPI dashboards, incident summaries, and IT health scores delivered every month.
vCIO Advisory
Enterprise plans include quarterly strategy sessions and IT roadmap planning.
AMC FAQs
All AMC packages require a minimum 12-month commitment. This ensures we can provide consistent service quality and invest in understanding your infrastructure. Early termination fees may apply.
Our technicians perform system health checks, apply security patches, verify backups, check network performance, clean endpoints, and document any findings. You receive a detailed report after each visit.
Yes, you can upgrade at any time with immediate effect. Downgrades are possible at contract renewal. We'll work with you to find the right fit as your business evolves.
No, our AMC covers support and management services only. Hardware repairs, replacements, and software licenses are quoted separately. We do offer procurement services at competitive rates.
We cover all of Dubai and Sharjah with no travel charges. For other Emirates (Abu Dhabi, Ajman, RAK, Fujairah, UAQ), travel charges apply based on distance.
You can submit tickets via our portal, email (info@dubaitech.ae), WhatsApp, or phone. Enterprise clients also get a dedicated Slack or Teams channel for instant communication.
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Get a free IT assessment and custom AMC proposal. Our team will evaluate your infrastructure and recommend the perfect support package for your business.