Privacy PolicyYour Data, Protected

Contact information (name, email, phone number, company name)

Technical data (IP address, browser type, device information)

Service usage data (pages visited, features used)

Communication records (support tickets, emails, call logs)

Billing information (company details, payment method — card numbers are NOT stored by us)

To provide and maintain our IT support services

To communicate with you about services, updates, and support

To process payments and manage billing

To improve our services based on usage patterns

To send marketing communications (only with your consent)

To comply with legal obligations and protect our rights

All data is encrypted at rest using AES-256 encryption

Data in transit is protected with TLS 1.3

Access to personal data is restricted to authorized personnel only

Regular security audits and penetration testing

24/7 monitoring of systems for security threats

Secure data centers with physical access controls

Essential cookies: Required for website functionality

Analytics cookies: Help us understand site usage (Google Analytics)

Marketing cookies: Used for targeted advertising (only with consent)

You can disable cookies in your browser settings

Third-party cookies are governed by their respective privacy policies

Right to access: Request a copy of your personal data

Right to rectification: Correct inaccurate information

Right to erasure: Request deletion of your data ('right to be forgotten')

Right to portability: Receive your data in a structured format

Right to object: Opt-out of marketing communications at any time

Right to withdraw consent: Revoke previously given consent

Service data: Retained for the duration of the contract + 7 years (legal requirement)

Marketing data: Until you withdraw consent

Support tickets: 3 years from case closure

Website analytics: 26 months (Google Analytics default)

Backups: Retained for 90 days after deletion from primary systems