Shared Team Inbox to enable collaboration, and reduce workload, and allow your agents to focus on business impactful activites
Switch Conversations to Agents if & when needed
Reduce your query resolution time to near zero with chatbot automation
Review and Monitor agent performance for Training and Deveopment
See how AVIS Car Rental
built its chatbot communication on Whatsapp Business to automate the entire logistic flow including appointment bookings, doctors availability, report generation and market new store openings, car launches, and group tours
43%
Built self-service bots for the most common service requests
24x7
Automated online document verification
Easy Agent handling for escalated service requests
0
Waiting time
Scheduled garage visits and showroom bookings
Build an instant access support system
Offer your customers, seamless 2-way communication
Deflect questions by using chatbots to reduce your agent-handled queries
Send timely updates about their support ticket status, appointments, or order status
Route support issues by priortising your most valuable customers and assign messages to the best-fit agent
Grow future purchases
High quality support & service to nurture future growth
Increase the chances of new and repeat purchases by happy customers
Avoid losing out on customers because of poor post-purchase service
Gather feedback and document customer experience for agent training, resulting in better resolutions
Integrate & Scale with One API
Connect your in-house tools and integrate with your CRM, Slack or Shopify store using Chatbot API
Seamlessly scale to include more queries or more people without increasing staffing costs
Create your In-house system with Telebu Social API retaining control of your backend systems
Key Platform Features
Zero Code DIY Chatbot Builder
Build multiple chatbots for serving targeting the most important support areas and at the same time keep interacting and engaging with potential leads until they become buyers
Frictionless agent handoff Easily route communication with customers with keywords in your chatbot flows and agent transfers. Switch chats to a live agent in case of emergencies even on your mobile (iOS/Android)
Multi-channel marketing
Manage interactions on WhatsApp, Facebook Messenger, and Google Messenger all from one convenient dashboard.
A so-called CRM for your Whatsapp audience Promote targeted surveys post-purchase or support interactions, enabling real-time insights for continuous enhancements
Scalable but personal Open ChatbotAPIs for you to scale and be able to send 100,000+ messages in one go while at the same time smoothly integrating with your current system
Detailed analytics Dive deep into customer interactions, conversation outcomes, and chatbot performance within minutes of sending messages and gain valuable insights to refine your customer communication strategies